F.A.Q.

HOW CAN BIZ GENIE HELP ME?

Our Genies are support experts. Our team accomplishes tasks big to small and solves dozens of problems every day. If you have an assistant request, but not sure if we can help, please use live chat or contact us to find out more.


 

WHAT DOES 24/7 SUPPORT MEAN?

No matter what time zone you are in, in any part of the world, you can submit your tasks through the Biz Genie mobile app anytime. Tasks are completed in the order they are received, Monday to Friday, during business hours on Eastern Standard Time in America and usually have a turnaround time of 8 hours. 

 


GIVING MY PASSWORDS AND PERSONAL INFO OUT MAKES ME NERVOUS. 

You actually don't have to give any confidential info out. However, if you do have sensitive tasks that require confidential info, we recommend using LastPass. The beauty of Biz Genie is also that you don't have to do the work of hiring, training and managing VAs as a team member. So the fact that's it's an app just for female founders means these are trained veteran VAs who get similar tasks all the time, with not much in depth communication needed on your end.

 


IS THIS FOR BUSINESS OWNERS ONLY?

No, not at all. Whether you have a thriving business, are just getting started with entrepreneurship, or work a 9-5 and can use some extra help with a laundry list of things you rather not do, Biz Genie is for every woman who needs a helping hand. Right in her pocket! 

 


THIS SOUNDS TOO GOOD TO BE TRUE, WHAT’S THE CATCH?

There’s no catch! We can provide unlimited support for our monthly members because Biz Genie was created for women by women, and we know better than anyone the small stresses of daily life. We’re fair and we’ve found our monthly clients respect the service and choose not to abuse it.

 


IF I SIGN UP NOW, WHEN WILL YOU START MY TASKS AND WHAT IS THE PROCESS TO SUBMIT A TASK? 

Activating your account couldn’t be simpler! Purchase your Biz Genie monthly membership using the button above and you’ll receive an automated welcome receipt with instructions to register your membership inside the mobile app. Once that is done, you are welcome to create your profile in the app and submit your first task request to Biz Genie on the "Genie" screen inside the app. We aim to start working on solving your tasks on the same day you sign up!

 


HOW LONG DOES A TASK TAKE TO COMPLETE? 

Tasks must be small jobs that can be done online or by phone and require no more than 30 minutes of work. If we find that you need to rollover, we will notify you to submit another request. We complete tasks on average in one business day, though some tasks may take longer if they involve research or data processing. If you request a task over the weekend, we take care of it on Monday unless you mark it urgent.

 


ARE THERE LIMITS TO THE TASKS BIZ GENIE WILL DO?   

 

To help make sure we can keep all of our customers happy, we do tasks in 30 minute allotments and exclude support in the following areas: graphic design, web design, and phone support. If it falls out of line with what we can handle, you will be notified and granted a new task. You can get a lot done in our 30 minute time slot, so don't you worry. Most people are surprised how quick and efficient our service is and that's because we are a team of American-based trained virtual assistants. 

You can submit an unlimited amount of tasks, but tasks are completed in the order received unless you state otherwise during submission.

 


IS  IT A LONG TERM COMMITMENT THAT OR CAN I CANCEL EASILY IF I NEED TO?

Nope! There is no commitment whatsoever, and no annual contract. You can become a member by subscribing month to month. We promise you won't want to cancel this amazing service, but should something come up, you get a nice little account dashboard with one-click cancellation available. At this time we do not offer refunds for work already completed. Your cancellation will garanteed you will not be billed in the future.


 

THIS SOUNDS TOO AMAZING NOT TO TRY, WHERE DO I SIGN UP?   

 

We thought you’d never ask! Come on lady, you can join here. Welcome to Biz Genie!